Change your mind? We understand. We have all been there at 10 o'clock at night strolling through the classifieds and see something we like. We order it. Then an hour later, we change our minds or see something else we want instead.
Free By Grace wants to make sure you are able to get your money back, however, we use third party payment processing, and many of our items are shipped from our warehouse located in another state. Once you have placed an order, the process is set in motion and sometimes getting this process stopped can lead to delays in your refund or even possibly lead to us not being able to refund at all. In addition, when an order is canceled, there will be a $5.00 cancellation fee regardless of when the order was cancelled.
To avoid any of these issues. We ask that If you need to cancel an order, please note the cutoff time to cancel an order is midnight MST of the day you ordered and also please note the cancellation fee.
For example, if you place your order at 10:00 PM MST, you will have two hours to cancel your order. If you place your order at 10:00 AM MST, you will have until midnight of that same day to cancel your order. We use third party payment processing and it can take 7-10 business days before you will see the funds returned to your card. Again, please remember the cancellation fee.
Thank you for your understanding and if you have any questions, please do not hesitate to contact us at firstname.lastname@example.org.